Routing # 321076470

Patelco Fraud Center

Learn how to avoid the latest scams, keep your accounts safe, and get help from Patelco.

How to report fraud to Patelco

At Patelco, 我们将在您财务旅程的每一步与您同在, 包括当你是欺诈的受害者. 立即太阳集团平台 if you suspect fraud on your account(s), 或者你回复了一封可疑的邮件, 短信或电话.

Know the red flags

Fraudsters can tap into your emotions or try to catch you off guard.

Here are 5 red flags 根据帕特尔科的欺诈监控.

If you answer “yes” to any of these, you may be the target of a scam. Don’t click on any links or share any information with the person contacting you.

如果你在骗局中输了钱, contact us as soon as possible to see if we can place protection on your account and try to recover funds.

Want to learn even more about common red flags and protecting yourself from fraud? Download Patelco’s fraud booklet here. We even have a version tailored with information for older people. Click here to download a copy.

  • 1.  Did someone claiming to be Patelco call and ask for card information, one-time passcode and/or login credentials to online banking?

  • 2.  Were you contacted by someone out of the blue and pressured to transfer your money (to “protect” it) or to wire them money?

  • 3.  Were you asked to hide information from or lie to Patelco or your other financial institution(s)?

  • 4.  这笔交易涉及外国吗, territory, 或者你没有联系的州?

  • 5.  Were you “overpaid” or “over reimbursed” for something and are now being asked to send the “extra” money back?



Soon, we’ll be able to authenticate your identity via natural conversation when you call us.


It analyzes multiple unique aspects of your natural voice, making it very challenging to mimic.

Easy to enroll

下次给我们打电话, you can request to be enrolled – just be sure your contact information is up to date first.


When you call us, we’ll compare your voice to your voiceprint – making it quicker to authenticate you and help with your question.


  • 语音认证是一种生物识别认证, a security process that relies on unique biological characteristics like a fingerprint. In this case, it’s a voiceprint – which includes your individual pitch, tone, and pronunciation.

    No, you don’t have to – but we highly recommend it as an additional layer of security so that we know it’s you when you call us.

    Next time you call 800.358.8228,告诉我们你想报名. 您的联系信息必须是最新的, and we’ll ask you to authenticate yourself with 个人信息 so that we can be sure it’s your voiceprint we’re saving.

    Our voiceprint identification system is designed to be resistant to deepfake technology, 让骗子更难以冒充你.

    使用语音身份验证有很多好处. First, it enhances security by adding an extra layer of protection to help guarantee we’re talking to you. Second, it’s a more seamless and faster experience for you – so you can get authenticated faster and get down to the business of your call.

Fraud happened. Now what?


File a claim immediately using our online claims center by logging into Patelco Online™. See other details here.


It’s important to act quickly and to report it to the authorities. Read our tips for being proactive.


We’re here to guide and support you if you notice account activity that’s not yours. 立即太阳集团平台.


Here’s what you can do to act fast and recover if you’ve been a 身份盗用受害者.

Three tips to stay safe

Watch our video to the right to learn how you can protect your identity and finances by following three simple steps.


    Fraudsters have become more proficient at faking caller ID – so just because your phone shows Patelco, 那并不意味着真的是我们.
    Red flags include someone calling you to ask information we already know – such as your card number, 社会安全号码, 母亲的娘家姓, etc. 我们已经掌握了这些信息,也会这么做 never call to ask.
    如果有疑问,请断开连接并拨打我们已知的号码, 800.358.8228.

    With people using the internet to pretty much do everything, online scams are on the rise. 阅读更多关于 这里是顶级网络诈骗.

    随着短信在世界各地变得越来越普遍, 短信诈骗也变得越来越普遍. Read more about 短信,或“短信”诈骗在这里.

    All sorts of financial services are available to help you manage your finances, 许多公司会要求你与他们分享你的数据. 了解有关数据共享如何工作的更多信息, 当你被要求分享你的数据时,你应该考虑什么, 以及如何保护你的数据和账户. Read more about 在这里分享金融应用的数据.

    All sorts of services are available to help you manage your finances, and many will ask you to share your data with them (like your online banking credentials). 了解有关数据共享如何工作的更多信息, 当被要求分享时,你应该考虑什么, 以及如何保护自己. Read more about 这里是社交媒体骗局.

    In 2021, over 92,000 victims over the age of 60 reported losses of $1.7 billion to the IC3. This represents a 74 percent increase in losses over losses reported in 2020.1 The top scams targeting are government impersonation scams, 抽奖和彩票诈骗, 自动电话和电话诈骗, 计算机技术支持诈骗, 还有祖父母的骗局. Read more about 诈骗长者.


Don’t give 个人信息 给你打电话或发短信的人也没钱. Learn more >

Is it a scam?

We’re here to help you figure out if it’s a scam before you give out any 个人信息 or transfer money. Call us at 800.358.8228 然后输入extension 5323 去找专家谈谈. 您也可以预约我们的 欺诈经验小组 (有关预约类型,请选择“反诈骗谘询”).

How to 保护您的帐户
  • Keep your contact information up to date so we can contact you quickly if we see suspicious activity on your account
  • Sign up for Patelco Online™ 或移动应用程序查看帐户活动
  • Set up 双因素身份验证 以增加每次登录时的安全性
  • Manage account alerts, card alerts and transaction controls
  • Choose SMS (or text message) as your primary alert and notification channel for timely information
  • Designate a Trusted Contact 以你方名义,以防我们联系不上你


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